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Shipping Info

Canada-Wide Super-Fast Shipping

Wherever you are in Canada, we can deliver to your door. All in stock orders are shipped out within 24 to 48 hours.

We also ship anywhere in the world, go to thuggies.com to place your order.

What to expect after your order is placed:

  1.  Order Confirmation / Receipt Email (within 15 min of submitting the order).
  2.  Your order is shipped out within 24-48 hours.
  3.  Shipping Confirmation Email with a tracking number once your order ships.


Related Questions

When will I receive my order?

From the ship date, it usually takes about 3-5 days for orders within Canada. You will receive an email with tracking information when your order has shipped.


How much is does shipping cost?

Well... that depends, all shipping costs are calculated by weight and destination. The best way to find out how much it costs to ship your order, is to add it to your cart, then calculate it out at checkout.


My tracking number says my order was delivered but I haven't received it yet?

Please contact the shipping company right away. Provide them the tracking number for your order. Once you've been in touch with them, send us a email at orders@thuggies.ca and we'll help you recover the lost package.


Can I expedite my order?

While we can't guarantee it, we can always try to accommodate special circumstances. Please send us a email at orders@thuggies.ca with your order number and we'll see what we can do. 


I'd like to change my shipping address, how can I do this?

Please contact us at order@thuggies.ca with your order number, and we'll update your order information accordingly. If your order has already shipped out, you will have to contact the carrier directly, and reference your tracking number to make arrangements. 


Will I be charged with customs, vat, or import duties? (applies to international Orders only)

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost would be. We recommend checking with your local customs office for these charges before placing your order.


Question not answered here?  Email us at orders@thuggies.ca