We’re pleased to provide all our customers with a no-hassle return policy.
If you’re not entirely happy with your order, Thuggies will gladly offer a full refund for items that are returned within 45 days of receipt.
Please note our offices do not accept in-person exchanges or returns. They must be delivered by courier or postal company.
Looking to exchange a size or colour?
Please go ahead and purchase the new product you would like. Then send your previous order to one of the addresses below with the order number or receipt included in the package. When we receive the original purchase we will provide you with a full refund on that order. This ensures you get the one you like (we sell out quickly), you get it faster, and we can process the refund quickly.
What can I return or exchange?
We’re sorry things didn’t work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 45 days of your order date when accompanied by the original eReceipt listing the price paid.
To make sure we know where your return is coming from, please include a note or printout with your order confirmation, name, and return reason.
All International and Canadian orders can be returned to:
1562 128th Street
Returns coming from the USA should be sent to our US address:
#774 1685 H Street
Once we have received your package, your refund will be issued to the original method of payment.
Any costs associated with returning an item will be the responsibility of the customer. Thuggies is not responsible for customers’ returns that are not received, we recommend shipping with a tracking number and insurance.
If you have any further questions about your order please email firstname.lastname@example.org
DO NOT USE UPS, IT COULD RESULT IN ADDITIONAL FEES THAT WILL NOT BE REFUNDED.