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Return Policy

We’re pleased to provide all our customers with a no-hassle return policy.

If you’re not entirely happy with your order, Thuggies will gladly offer a full refund for items that are returned within 45 days of receipt.

If you would like a different item or size, please contact us and we'll make it right.

Please keep in mind that we may not always carry large quantities or every size, therefore, we cannot process exchanges.

To make sure we know where your return is coming from, please include a note or printout with your order confirmation, name, and return reason.

All International and Canadian orders can be returned to:
Thuggies
101-520 Alexander St.
Vancouver, BC
CANADA V6A 1C7

Returns coming from the USA should be sent to our US address:
Thuggies USA
1591 McKenzie Way
Point Roberts, WA
USA 98281

Once we have received your package, your refund will be issued to the original method of payment.

Any costs associated with returning an item will be the responsibility of the customer. Thuggies is not responsible for customers’ returns that are not received, we recommend shipping with a tracking number and insurance.

If you have any further questions about your order please email info@thuggies.ca

DO NOT USE UPS, IT COULD RESULT IN ADDITIONAL FEES THAT WILL NOT BE REFUNDED.