Wherever you are in Canada, we can deliver to your door. All in stock orders are shipped out within 24 to 48 hours.
We also ship anywhere in the world, go to thuggies.com to place your order.
What to expect after your order is placed:
When will I receive my order?
From the ship date, it usually takes about 3-5 days for orders within Canada. You will receive an email with tracking information when your order has shipped.
How much is does shipping cost?
For every order we charge $5, so buy one Thuggie, or ten Thuggies, you will still only pay $5 for shipping anywhere in Canada.
My tracking number says my order was delivered but I haven't received it yet?
Please contact the shipping company right away. Provide them the tracking number for your order. Once you've been in touch with them, send us a email at firstname.lastname@example.org and we'll help you recover the lost package.
Can I expedite my order?
While we can't guarantee it, we can always try to accommodate special circumstances. Please send us a email at email@example.com with your order number and we'll see what we can do.
I'd like to change my shipping address, how can I do this?
Please contact us at firstname.lastname@example.org with your order number, and we'll update your order information accordingly. If your order has already shipped out, you will have to contact the carrier directly, and reference your tracking number to make arrangements.
Will I be charged with customs, vat, or import duties? (applies to international Orders only)
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost would be. We recommend checking with your local customs office for these charges before placing your order.
Question not answered here? Email us at email@example.com